Error 11 – Student Record Mismatch between Clearinghouse System and NSLDS (2.5 minutes)
Learn about NSLDS Roster Error Code 11 and how to correct the error on the Clearinghouse’s secure site. This error code is related to student data that does not match to NSLDS.
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Transcript
Welcome to the tutorial on NSLDS roster error code 11. Per the NSLDS, error code 11 occurs when student identifiers do not match what is in the NSLDS. To resolve error code 11, first review the students record in the clearing house system to determine if any information is incorrect. If the student identifiers are not correct, update the necessary information through the NSLDS error correction platform in Clearinghouse. If the record and clearing house is correct, you'll need to work directly with NSLDS to determine steps to correct student identifiers on the students NSLDS profile. Now, let's go over how to review and correct a student's record. Navigate to the NSLDS error correction page. In the current NSLDS originator row, click on the number to access the list of students with errors and then select a student's SSN. The error codes are listed along with instructions for resolution. Select compare NSLDDS roster data. The data you've reported to the Clearinghouse is to the left and the data requested by NSLDS on the roster is to the right. Review the student's name, SSN and date of birth to determine what student identifiers need to be updated and where either in Clearinghouse or by working directly with NSLDS. If the student's record in NSLDS is correct, make the necessary updates in the clearing house NSLDS error correction platform. Then scroll to the bottom of the page and click the green submit button. If the data reported to the Clearinghouse is accurate, please work with the NSLDS to make updates to the NSLDS student profile. A courtesy link is provided. If the data is partially correct in both systems, please make updates to both clearing house and NSLDS systems so that the information is accurate. After the 8-day response window, the file will be archived and the NSLDS comparison table will no longer be available. If you have questions, please reach out to us. For additional assistance correcting NSLDS error code 11, please contact us at sscrerrors@studentcleinghouse.org.
