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Should we tell students to contact the Clearinghouse directly?

Students should only contact the Clearinghouse if they have a problem that cannot be resolved in your office. Most student questions can be answered by accessing our secure website or contacting the student’s servicer. (Contact your school’s Clearinghouse web administrator for authorization to access our secure site and obtain a password.) We also offer answers to the questions most commonly asked by students on our student website, MyStudentCenter.org.

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