Do You Know Who Gets Your Submission Reminder Emails?
The Clearinghouse sends reminder emails before your submission is due and if it’s late. The people on your contact list who have the roles listed in the far right column of the table below will receive email reminders. The table below shows when each type of email reminder is sent and to which contacts.
Each participating school has a staff member who serves as their Clearinghouse user administrator. Your Clearinghouse User Administrator can view and edit your contacts to ensure the list is current, all contact information is accurate, and roles (e.g., registrar, financial aid director or submission data) are assigned to the right people.
|Type of Email||When Sent||Who Receives|
|Early reminder||4 days before your scheduled submission is due||Submission Data, Submission Data Alternate|
|1st late reminder||5 days after your scheduled submission is due||Submission Data, Submission Data Alternate, Relationship Executive|
|2nd late reminder||7 days after the 1st late reminder email||Submission Data, Submission Data Alternate, Relationship Executive, Financial Aid Director|
|Subsequent late reminder||Every 7 days after the 2nd late reminder email, until your file is submitted||Submission Data, Submission Data Alternate, Relationship Executive, Financial Aid Director|
Check out Compliance Central for important reminders and other information and resources to help you stay in compliance.