Pending Verification Unable to Confirm (2 minutes)

Learn to close a pending verification request with unable to respond.

This session is intended for post-secondary institutions active with DegreeVerify.

Transcript Focusing on completing a pending transaction. We will use this request as an example. You can click anywhere on that specific request to move on to the next screen. You will see we have the screen sectioned into request status and request details. Request status provides your school the next steps on how to complete the request by clicking the manage request. Whereas the request detail shows the information provided by the requestor that will Aid you in your research along with the transaction timeline. We suggest reviewing the request details for the student first to determine how you can proceed under the manage request dropped on menu. This drop down menu is dynamic. So you will see different options depending on request type, if there is a potential match or even if the requestor is looking for a specific degree. In this example, we are going to complete this transaction by clicking close as unable to respond. You will be presented with a pop-up window. From the screen two options will be offered. If the student has dates of attendance, please click close with dates of attendance. It is important that your school provide as much information as possible to prevent any delays in your students obtaining important opportunities such as potential jobs. However, if you were unable to locate any degree or attendance information, then please click close as unable to respond. If you would like to notify the requestor of any additional information, you do have pre-populated comments that will be sent to the requestor, which may help the requestor to resubmit their order to aid your school in locating a record.