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COLLEGES & HIGH SCHOOLS:

How to Contact Your Client Success Team

College and high school staff can contact their regional director for guidance on how to fully utilize the Clearinghouse to improve efficiency, reduce costs and workload, and enhance the service you provide to your students and alumni. Your client success manager will provide you with immediate assistance when you have a question or problem and also coordinate training for your staff on any of our services.

If you are a student, alumnus, or parent, please visit mystudentcenter.org.

Clearinghouse Representative Map

Select a Clearinghouse rep’s name to send him or her an email. If you are a student, alumnus, or parent, please visit mystudentcenter.org.

Alabama, Florida, & Georgia
– Caribbean: Virgin Islands

Joe Roof,  Regional Director
703.742.4439

Rob McTighe, Client Success Manager

Alaska, Hawaii, Idaho, Minnesota, Montana, Nebraska, North Dakota, Oregon, South Dakota, & Washington
– U.S. Pacific Territories: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau
– Western Canada: Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, & the Yukon

Valerie Mead, Regional Director
210.326.5992

Louisa Caldroney, Client Success Manager (Alaska, Hawaii, Idaho, Montana, Oregon, Washington, U.S. Pacific Territories, & Western Canada)

Sandra Burgess, Client Success Manager (Minnesota, Nebraska, North Dakota, & South Dakota)

Arizona, California, Colorado, Kansas, Nevada, New Mexico, Utah, & Wyoming

Phil Smith, Regional Director
703.376.1487

Louisa Caldroney, Client Success Manager

Arkansas, Illinois, Iowa, Michigan, Missouri, & Wisconsin

Casey Wallen, Regional Director
336.416.9636

Sandra Burgess, Client Success Manager

Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, & Vermont
– Eastern Canada: New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, & Quebec

Sue Ledwell, Regional Director
703.742.3256

Jen Badnek, Client Success Manager

Delaware, Indiana, Ohio, Maryland, Pennsylvania, Virginia, Washington, D.C., & West Virginia

Mindy Starcher, Regional Director
513.739.4626

Rob McTighe, Client Success Manager (Indiana, Ohio, Virginia, Washington, D.C., & West Virginia)

Jen Badnek, Client Success Manager (Delaware, Maryland, & Pennsylvania)

Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, & Tennessee

Paul Taylor, Regional Director
703.742.4897

Laura Reichenbach, Manager, Client Success

Oklahoma & Texas

Julie Esau, Regional Director
785.226.0303

Rob McTighe, Client Success Manager

Puerto Rico

Alina Gomez
305.458.9211

Joe Roof,  Regional Director
703.742.4439

Sandra Burgess, Client Success Manager

If you are with an educational organization or outreach program, contact our Education Insights team:

Brad Hill
703.742.5613

Meghan Godorov
202.768.5921

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